FAQs
Shipping & Returns
Can I modify my order after it's been placed?
Due to our fulfillment and ordering process, we are not able to guarantee any accommodations can be made to an order once placed, including alterations or cancellations.
If you need to update any information on your order, email us at care@hotelcollection.ae as soon as possible!
Before you place your order, please confirm that all of your information; including your shipping address, name, phone number, credit card details, and product selection is correct; as Hotel Collection is not responsible for any mistakes. Thank you.
How can I check the status of my order?
Be sure to Create an Account, or login, to easily check the status of your order.
After an order has been completed, you will receive a confirmation email from us as well as updates when your order is processed and shipped.
Can I track my package?
Yes, once your package is shipped, you will receive an email including your tracking number.
Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page.
Didn't get a tracking number?
Please email us with your order number and someone will get back to you.
What is your return policy?
Due to the nature of our products, used candles, reed diffusers, fragrance oils, and room sprays cannot be returned or refunded.
If you are not satisfied with your purchase, you can return your item(s) within 30 days of delivery. Sale items are final sale. Only items that have been purchased directly from Hotel Collection can be returned to Hotel Collection.
Read our complete Return Policy.
Where does Hotel Collection ship from?
Hotel Collection is proudly made in the U.S.
All orders are shipped out of our Miami, Florida warehouse and distribution center, using both FedEx and UPS.
What do I do if I received the wrong order?
If you believe there was an error in your order, please email us. Be sure to provide us with your product order number and an image of the incorrect product.
General Questions
What forms of payment does Hotel Collection accept?
All transactions are secure and encrypted. We accept payments from AmazonPay, PayPal, GooglePay, Apple Pay, and all Debit/Credit Cards like Visa, Discover, Amex, and Mastercard.
I have a general question about my order.
The H.C Customer Concierge is happy to assist you. Please email us and be sure to include your product order number and/or email address used to place the order.
Product Information
Diffusers
Learn more about each Hotel Collection Oil Diffuser:
- Which Diffuser is Right for Your Home
What is Cold Air Diffusion?
The Scent Diffuser, Penthouse Diffuser, Villa Diffuser, and Presidential Diffuser each use cold air diffusion, which ensures consistent and subtle scenting without any highs or lows. This type of advanced atomization technology is residue free and safe for pets, children, artwork and furniture.
Cold air diffusion is the latest technology in the scenting industry. It works by using high amounts of cold filtered air combined with air pressure to diffuse oils into a dry mist of nanoparticles. Using no heat or water, this scenting technique preserves the therapeutic properties of our fragrance oils without altering their smell.
What other features do Hotel Collection Diffusers have?
All Hotel Collection Scent Diffusers offer customizable fragrance intensity and automatically turn off when the timer is up or oil runs out.
Our larger models, the Penthouse Diffuser, Villa Diffuser, and Presidential Diffuser boast a built-in fan for consistent coverage, security lock for the fragrance compartment, and programmable weekly timer that allows up to four unique operating periods. They can be wall-mounted or used as stand-alone diffusers.
What is HVAC Scenting?
Both the Villa Diffuser and Presidential Diffuser can be connected to Heating, Ventilation, and Air Conditioning (HVAC) system in your home or business.
The HVAC system controls the humidity, temperature, and purity of the air.
Connecting a diffuser to the HVAC system ensures a consistent and even distribution of scent throughout your space.
Without the use of heat or water, our cold-air diffusion technology releases a dry fragrance mist into the HVAC ducts.
Learn more about HVAC-Scenting
How do I set up my diffuser?
This ultra-quiet approach to scenting is easy to use, with little maintenance, making it the perfection option for your home or business.
You can find instructional videos for each Scent Diffuser on our Youtube account:
Please view our complete instructions for each Scent Diffuser below:
Fragrance Oils
What is a Hotel Collection Fragrance Oil?
Our signature Fragrance Oils are derived from the highest quality ingredients in the world. They are a blend of therapeutic-grade essential oils and perfume-quality fragrance oils, designed to mimic the notes of your favorite hotel scents.
Are Hotel Collection Fragrance Oils safe?
Yes! Our oils are safe to use around people and pets.
100% Free of all Parabens, Formaldehyde, Color Additives, Synthetic Dyes, and Preservatives.
Are Hotel Collection Oils cruelty-free?
Yes, we are 100% Animal/Cruelty Free. We do not, and will never, test on animals.
Are Hotel Collection Oils vegan?
Yes! Our formulas are not only Vegan, but derived from Plant-based Ingredients and Sustainably Sourced Essential Oils.
What about sensitivities to fragrances?
Our formulas are 100% Non-Toxic and Hypoallergenic. Hotel Collections oils are IFRA compliant meaning they are of the highest standards in the industry.
How long will the oils last?
When used at the recommended settings of 4-8 hours/day an oil bottle will last approximately one month in a Hotel Collection Diffuser. The exact length of time will depend on the usage and fragrance concentration.
50mL | Scent Diffuser
120mL | Penthouse Diffuser
500mL | Villa Diffuser
Where should I store oils?
Never store oils in direct sunlight. Heat and light can deteriorate their quality and cause oil to evaporate. We encourage you to properly store oils in a dry, cool place.
These oils smell so great; can I use them on my skin?
Since our oils contain pure essential oils and plant essences, do not apply these oils topically as they are in pure, undiluted form. If you get oil on your hands, wash the area with soap and water.
Do Hotel Collection Fragrance Oils have health benefits?
Our formulas maintain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment.
Our oils are made from the finest plant-derived essences and pure essential oils and have anti-bacterial, antiviral, and antifungal properties.
Some fragrances can be aromatherapeutic and have both physical and mental health benefits, which you can read more about here.
I spilled oil, how do I clean it?
If oil is spilled, thoroughly clean the area (including the unit) with rubbing alcohol. Please remember that these are undiluted essential oils and should therefore be treated with care.
How to Get Oil Off Clothes & Fabrics
Sensitivities to fragrances?
All our scents are IFRA and RIFM compliant, meaning they adhere to the highest safety standards in the industry. All Hotel Collection's scents are Paraben-free, vegan, cruelty-free, phthalate-free and petroleum free. They are produced in accordance with the Toxic Substances Control Act (TSCA). Hotel Collection’s products adhere to the VOC guidelines set forth by the California Air Resources Board (CARB) and are free of any carcinogens as defined by the National Toxicology Department (NTP), International Agency for Research on Cancer (IARC) and Occupational Safety and Health Association (OSHA).
Account
How do I create an account?
Create a Hotel Collection Account. Simply sign up with an email address and create a password.
I forgot my password.
To reset your password, please go to the login page and then click on "Forgot Password".
Still having trouble logging into your account? Email us.